Privacy Policy

At Ambleside Sheepskins, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website or purchase from our online shop. We are fully compliant with UK data protection laws, including the General Data Protection Regulation (GDPR).

What Information We Collect

We may collect and process the following personal information when you visit our website, make a purchase, or contact us:

• Personal Details: Name, address, phone number, email address.
• Order Information: Details related to your purchases, such as the items you’ve ordered, payment method, and delivery information.
• Contact Details: Information provided through our customer support channels, such as queries and feedback.
• Transactional Data: Payment details to process your order.

We do not collect any sensitive personal information (e.g., medical or financial details beyond those needed for transactions) or any information without your consent.

How We Use Your Information

We use the information you provide to:

• Process and Deliver Orders: To fulfill your order and deliver your products to the correct address.
• Customer Support: To handle any inquiries, complaints, or issues with your order.
• Marketing Communications (if opted-in): If you choose to receive marketing emails, we may use your contact details to send you promotions or updates about our products. You can unsubscribe at any time.
• Transaction Records: To maintain accurate records of purchases and payments.

How We Store and Protect Your Data

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Your data is stored on secure servers, and payment information is processed using secure, encrypted methods.

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Sharing Your Information

We respect your privacy and will never sell, distribute, or lease your personal information to third parties unless required by law. However, to complete your transactions, we may share your data with:

• Payment Processors: To handle payments securely.
• Delivery Partners: To ensure your products are delivered to the correct address.
• Legal Authorities: In compliance with applicable laws or to protect the rights, property, or safety of Ambleside Sheepskins and our customers.

Your Rights

You have several rights under data protection laws, including:

• Right to Access: You may request details of personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your personal information where there is no good reason for us to continue processing it.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest.
• Right to Withdraw Consent: If you have opted-in for marketing communications, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at info@amblesidesheepskins.co.uk.

Children’s Privacy

Ambleside Sheepskins does not knowingly collect or process personal data from individuals under the age of 16 without consent from a parent or guardian. If you believe we have unintentionally collected such information, please contact us so that we can delete it promptly.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us at:

• Email: info@amblesidesheepskins.co.uk
• Phone: +44 (0)1539 42060
• Mailing Address:
  Ambleside Sheepskins
  Compston Road
  Ambleside, Cumbria
  LA22 9DR, United Kingdom

Thank you for trusting Ambleside Sheepskins with your personal information. We are committed to protecting your privacy.