Customer Support
Welcome to Ambleside Sheepskins’ Customer Support! We are committed to providing you with excellent service and ensuring that your experience with our products is nothing short of exceptional. Whether you have questions about your order, need assistance with returns, or have any other inquiries, we’re here to help.
Frequently Asked Questions (FAQ)
1. How do I place an order?
Simply browse our online shop, add the products you like to your cart, and follow the checkout process. You can pay securely using a variety of payment options, including credit/debit cards and PayPal.
2. Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email, allowing you to follow your parcel until it arrives.
3. What are your delivery options?
We offer standard and express shipping options. Shipping times vary depending on your location, and costs will be calculated at checkout. For detailed delivery information, please visit our Delivery Information page.
4. How do I return or exchange an item?
If you’re not completely satisfied with your purchase, you can return it within 28 days of delivery for a refund or exchange. Please ensure the item is in its original condition. For more details, visit our Returns and Exchanges page.
Contact Us
If you have further questions or need personalised assistance, our customer service team is happy to help.
- Email: info@amblesidesheepskins.com
- Phone: +44 (0)15394 32060 (Monday to Friday, 9 AM – 5 PM GMT)
- Mailing Address:
Ambleside Sheepskins
Compston Road
Ambleside, Cumbria
LA22 9DR, United Kingdom
Returns and Exchanges
We want you to love your Ambleside Sheepskin purchase. If for any reason you are not satisfied, we offer easy returns and exchanges within 28 days of delivery.
For returns:
- Contact us at info@amblesidesheepskins.com to initiate a return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- After we receive the returned item, we will process your refund or exchange.
For more details, please review our Returns Policy.
Payment and Security
We accept a variety of payment methods, including:
- Visa, Mastercard, and American Express
- PayPal
- Apple Pay
Our checkout process is secure, and all personal information is protected using encryption to ensure your safety.
Product Care Information
We want to ensure that your sheepskin products last for years to come. That is why we have included detailed instructions on how to maintain your sheepskin items, including cleaning and storage tips on the same page as the product.
Need Help?
If you have any other questions or need further assistance, please don’t hesitate to reach out to our friendly customer support team. We aim to respond to all inquiries within 24-48 hours.
Thank you for shopping with Ambleside Sheepskins!